Refund Policy

This policy applies to WavArtist subscriptions purchased on https://wavartist.com. WavArtist is based in Kathmandu, Nepal.

1. What this policy covers

This policy covers the WavArtist software subscription only the recurring fee an artist pays for access to the WavArtist dashboard and their hosted artist website.

Subscription payments are processed by Paddle.com Market Ltd, who act as our merchant of record. Approved refunds are issued by Paddle back to the original payment method.

This policy does not cover purchases a listener makes from an artist’s site (music, merchandise or tour tickets). Those are separate transactions between the listener and that artist, settled directly between them see section 6 below.

2. Refund window

We offer a 14-day refund on your first subscription payment.

If WavArtist is not right for you, email us within 14 days of your first charge and we will refund it in full. You do not need to give a reason.

3. Renewals

Renewal charges are not refundable by default, because you receive notice before every renewal and can cancel at any time beforehand.

We will still consider a refund of a renewal charge where:

• the renewal was charged after you had already cancelled;
• you were not notified of an upcoming annual renewal;
• the Platform was unavailable for a substantial part of the billing period due to a fault on our side; or
• you were charged twice for the same period.

Requests of this kind should be sent to wavartistz@gmail.com and will be answered within 2 business days.

4. Annual plans

Annual plans are covered by the same 14-day first-payment refund window.

After 14 days, annual plans are not refunded on a pro-rata basis. If you cancel mid-term, your subscription stays fully active until the end of the paid year and then stops renewing.

5. Cancelling

You can cancel at any time from your WavArtist dashboard, or by emailing wavartistz@gmail.com.

Cancelling stops future renewals. It does not automatically trigger a refund, and your access continues until the end of the period you have already paid for.

6. Listener purchases from artist sites

WavArtist does not sell music, merchandise or tickets, and does not process, hold or route payment for them. When a listener buys from an artist’s site, that payment goes directly to that artist.

Refunds for those purchases are therefore handled by the artist, under the artist’s own terms. Please contact the artist directly. WavArtist cannot issue a refund for a payment it never received.

7. How to request a refund

Email wavartistz@gmail.com with:

• the email address on your WavArtist account;
• your artist name or subdomain;
• the date and amount of the charge;
• a short note on what happened (optional for first-payment refunds).

We aim to respond within 2 business days. Approved refunds are processed by Paddle and normally appear on your statement within 5–10 business days, depending on your bank or card issuer.

8. Chargebacks

If something has gone wrong, please contact us before raising a chargeback with your bank. Almost everything can be resolved faster by email. Accounts with an open chargeback may be suspended until it is resolved.

9. Contact

WavArtist
Kathmandu, Nepal
wavartistz@gmail.com