Refund Policy

1. The Artist Plan subscription ($2.99/month or $24.99/year) is the only payment WavArtist itself takes. It’s billed and processed by Paddle, our reseller of record.

2. Purchases fans make from an artist — releases, merch, tickets, bookings — are paid directly to that artist’s own payment QR or bank/wallet, never to WavArtist or Paddle. WavArtist doesn’t touch that money and can’t issue a refund for it.

You can cancel your subscription at any time from your dashboard. Cancelling stops the next renewal — it doesn’t refund the period you’ve already paid for, since you keep access to your dashboard and artist site for the rest of that period.

If you were charged in error, charged after you’d already cancelled, or you were billed for a renewal within the last 7 days and haven’t meaningfully used the dashboard since, email wavartistz@gmail.com with your account email and order/receipt reference. We review requests case by case and, where approved, issue the refund back through Paddle to your original payment method.

Because Paddle is the reseller of record for this charge, you can also request a refund directly through the “Get help” link on the payment receipt Paddle emailed you — Paddle will loop us in as needed.

These sales are between you and the artist, paid directly into the artist’s own account — not through WavArtist or Paddle. If something’s wrong with an order — it didn’t arrive, it’s not what was described, or you were charged and never approved — contact the artist directly first; their contact details are on their WavArtist page, or through the order in your listener library.

If you can’t resolve it with the artist, email wavartistz@gmail.com with the artist’s page and order details. We aren’t able to issue a refund ourselves for these purchases since the money never passes through us, but we can review the account for a breach of our Terms of Service.

Approved subscription refunds are typically issued within 5–10 business days, though your bank or card provider may take longer to show it.

Questions about a charge? Email wavartistz@gmail.com.